If you are not completely satisfied with your purchase please let us know at firstname.lastname@example.org, simply return the item(s) to us in their original condition and packaging within 14 days of receipt, ensuring you repackage the returns appropriately to prevent any damage occuring in transit. Once your goods are accepted back into stock you will be issued with a refund within 7 working days.
During the Coronavirus outbreak, our shop will be unable to process returns in the short term as the premises is closed for the time being. Please do not post your items in the meantime.
Please submit a request for return within 14 days of receiving your item, we will then get in touch once the situation is clearer and the shop has reopened.
This doesn’t affect your statutory rights and you will still be eligible for a refund whenever you return the item, provided you have submitted the request within 14 days from receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that we do not cover the delivery cost of returns. Items can only be returned if they're in perfect condition, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.
We strongly advise you use a trackable, insured service. We cannot take responsibility for items lost or damaged during transit.
Items bought from the website can also be returned to the store for a refund - please allow up to 7 working days for the money to reach your account.
All our items purchased through Trouva.com must be dealt with, processed and refunded by Trouva, please contact them directly.
Please contact us via e-mail if you wish to exchange an item.
Please note if we do not have the size or colour you have requested for the exchange, we will send you an email notification and automatically issue a refund for the returned item. Customers will be charged for all extra postage costs incurred in an exchange. We will be in contact to arrange for delivery costs to be paid before the item is shipped.
All refunds will be issued in the same form as the original payment.